Ms. Tsuchiya joined Chartered Group in August 2023, bringing over two decades of experience in the aviation and financial sectors. With a robust background in Reservations & Ticketing, Customer Service for international airlines, and over four years in Foreign Exchange operations at a leading financial institution, she possesses a wealth of expertise in managing complex client needs. Additionally, her experience in coordinating travel arrangements at a global call centre in the UK further enhances her skill set. Proficient in both Japanese and English, she leverages her diverse industry experience to excel in customer identity verification and to ensure the seamless operation of her team, contributing to the high standards of service our clients expect.
